COVID-19 Flexible Cancellation Terms
We are offering flexible booking conditions for those impacted by COVID-19, find more details.
View the Payment Plan Terms & Conditions page for more information.
A deposit is required to secure each reservation. For all bookings, a deposit equal to the first night’s accommodation/site rate must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Cheques for phone bookings only.
Final payment dates for bookings vary by season (view season calendars):
Accommodation bookings will be required to provide a credit card as security against incidentals during your stay. If there is no credit card on the booking, a $200 cash bond will be required. This bond will be refunded on departure.
Credit Card: Is accepted for online bookings and phone bookings.
Please note payments made by Credit Card at NRMA Shellharbour Beachside Holiday Park will include the 0.53% bank surcharge.
Cheques: Will only be accepted if received more than 4 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side.
Payment Plan: This option is available for online bookings only, available by credit card only for a booking where the holiday value is at least $200. Please review full terms and conditions
Cancellations Relating to Government implied health and travel restrictions:
We understand the uncertainty surrounding COVID-19 and the potential impacts to travel. We offer flexible booking arrangements for those impacted by COVID-19 and allow for changes to stay dates, 12-month credits or refunds without penalty where the below applies:
This also applies to guests we are currently not able to accept. This includes those who are:
All other cancellations:
When you cancel your booking, fees may be charged under the following circumstances, which vary by season:
Any refunds due will be processed to the same payment method which was used to pay for the booking.
All refunds in excess of $1000.00 will be processed via Electronic Funds Transfer within 30 days of booking cancellation. (This excludes NRMA Stockton Beach, NRMA Sydney Lakeside, NRMA Shellharbour and NRMA Echuca).
Administration Fee: Where a refund is due, a $30 administration fee will be charged. This fee can be credited to a future booking if returning within 12 months of the initial cancellation.
While we do our best to accommodate a preferred site or cabin number, these are not guaranteed.
NRMA Parks and Resorts do not accept bookings from persons under the age of 18 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.
All membership discounts are available to direct bookings on the “Standard Rate” only – this includes bookings made directly at our holiday parks and resorts, call centre and website nrmaparksandresorts.com.au. All discounts apply to only one site or cabin per member per booking.
Members of National Roads and Motorists’ Association are eligible for exclusive discounts throughout the year at NRMA Parks and Resorts:
Bookings during low and mid seasons:
Whichever discount is greater will be automatically applied at time of booking.
Bookings during high and premium seasons:
All offers are subject to availability and specific exclusion dates may apply as outlined at time of booking.
Existing bookings cannot be cancelled and rebooked under this offer.
Strictly one free night per stay. Back to back bookings will not be facilitated.
Please mention your membership upon booking and present your card upon arrival at the park. If you are not a member please ask one of our friendly staff how to join or visit www.nrmaparksandresorts.com.au/nrma-members
Auto Club Members
Members of Auto Clubs within the Australian Automobile Association are eligible for a 10% discount on their booking at any NRMA Parks and Resorts, capped at $40 and not valid in high and premium seasons*. Please mention your membership upon booking and present your membership card upon arrival at the park. Applicable auto clubs include RACV, RACQ, RAA, RAC, RACT and AANT.
BIG4 Perks Members of BIG4 Holiday Parks of Australia are eligible to receive a 10% discount on their booking (capped to the value of $50). VIPerks Members of BIG4 Holiday Parks of Australia are eligible to receive a 10% uncapped discount for first 28 nights on their booking. Please mention your membership upon booking and present your membership card upon arrival at select NRMA Parks and Resorts. Big4 discounts are only applicable at select Holiday Parks and Resorts including Treasure Island, Darlington Beach, South West Rocks, Myall Shores, Ocean Beach, Sydney Lakeside, Bathurst Panorama, Lake Somerset, Port Arthur, Portland Bay, Port Campbell, and Merimbula Beach, Warrnambool, , Halls Gap, Yarrawonga-Mulwala, Atherton Tablelands, Bowen Beachfront.
Any accommodation or site bookings made on a ‘Sale’ or discounted tariff is made under special conditions that differ from standard tariffs. Bookings made under sale tariffs have the following conditions applied, as agreed to at the time of booking:
Accommodation/sites are provided to the booking party for the guest(s) as named on the booking. Accommodation must not be sublet or resold by the booking party for commercial gain without our prior written consent. Genuine group bookings are not affected.
We may contact you to manage your NRMA Membership and to provide you with information and offers from the National Roads and Motorists’ Association and our subsidiaries.
You can alter your consent at any time.
Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains. Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: playgrounds, playground equipment and jumping pillows; swimming pools, water slides, water parks and water activities; bicycle riding, pedal carts, skateboards and scooters; operation of vehicles, plant and equipment; sporting and children’s activities; exercise and gym equipment; interaction with wildlife, waterways, water courses and dams; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs. All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.
Playgrounds: Use of playground equipment may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Risks include falls and collisions with other users and hazards associated with gaps, openings and protruding objects.
Jumping Pillows: Use of jumping pillows may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Flips, somersaults and inverted manoeuvres are dangerous and prohibited. Other risks include falls and collisions with other users. Not to be used when wet.
Swimming pools and water activities: Use of swimming pools, water slides, water parks and associated facilities may result in serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs, strains or lacerations. Flips, somersaults and inverted manoeuvres into the water are dangerous and prohibited. Other risks include diving head first, slips, trips, falls, running on wet surfaces and not providing adequate supervision to children.