BOOKING, CANCELLATION AND REFUND INFORMATION PAYMENTS/DEPOSITS:
Deposit amounts vary depending on the total booking cost. Group deposits will fall into one of three categories: −
- Bookings under $1,000.00 – Deposit equivalent to the first night stay
- Bookings $1000- $5,000.00 – Deposit of $1,000.00
- Bookings over $5,000.00 – Deposit of $2,000.00 with further deposit requirements to be confirmed at the time of booking.
Final group numbers must be confirmed no later than 6 weeks prior to arrival to allow time for final invoices to be processed and issued. Final Payments MUST be received no later than 30 days prior to arrival. Final payment includes all monies owing for accommodation, meals or additional group and function charges
All cancellations and/or refund requests must be provided in writing.
Cancellations providing more than 4 weeks notice in relation to the scheduled arrival date will forfeit the initial deposit paid. Cancellations providing less than 4 weeks notice in relation to the scheduled arrival date will forfeit all monies paid.
In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guests numbers.
Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property
Please Note: This policy does not apply after the booking has commenced.