What do I need to be aware of before booking my stay?
- COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
- Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
- Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
- COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and follow their instructions.
- Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
- Features and facilities: due to current restrictions, some facilities in the park may be closed where they are unable to meet social distance requirements.
Awaiting COVID test result: If you have been tested for COVID, please stay home until you have the all-clear.
Where can I go for more information on COVID-19?
You can access official health updates here.
If you have any questions regarding social distancing measures in our holiday parks and resorts or your upcoming essential travel, please contact the park you’re visiting for assistance.
Are park facilities open?
Due to current restrictions, some facilities in selected parks and resorts may be temporarily closed or have changes to operating times/services provided. We apologies for any inconvenience and thank you for your understanding at this time.
Will kiosks/cafes be open?
Kiosks and cafes are open and operating as per state guidelines, although operating times may have changed.
Will kids activities still be running?
Holiday activities will be running at selected parks but due to social distancing requirements, some activities will have a maximum number of attendees. Follow our Facebook page. to keep up to date with school holiday activities.
Will there be restrictions on the number of people travelling in a group?
We’re accepting groups with the requirement they adhere to social distancing throughout their stay.
Can I have gatherings in the park with other guests?
Guests may gather in the park but must adhere to social distancing. Limits to numbers gathering apply per state guidelines.
Will visitors to current guests be allowed in the park?
Visitors to guests are allowed in park but they must complete a COVID-19 declaration form before entering the park.
Do I need to be double vaccinated to stay?
We are following all NSW Government Health restrictions in order to help protect our local community, guests and staff. Current health advice states that prior to 15 December, unvaccinated guests may not be able to travel to certain areas. Please review state health advice as applicable to your place of residence on the Government Health website links above.
What if I have had one dose?
We are complying with all current NSW Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all health advice to ensure the safety of all guests over this period and encourage guests to do so also, including practising social distancing and wearing of masks.
What can I access if I am unvaccinated and staying in the park?
Unvaccinated guests staying in park are unable to use some of the shared facilities in holiday parks such as pools.
What facilities /activities will be open? Will there be any restrictions?
Current NSW Government advice suggests Games Rooms and arcades will be impacted and all other guest facilities and activities will be open to guests, however please be aware that there may be some limits on capacity, operating hours and need to wear masks in order to align with NSW Government advice. Playgounds are open to all, however entry into other activities including pools are only open to vaccinated guests.
Are you letting unvaccinated guests in?
We are complying with all current NSW Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all health advice to ensure the safety of all guests over this period and encourage guests to do so also, including practising social distancing and wearing of masks.
Can we be separated from unvaccinated guests?
Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.
What do I show to prove that I am vaccinated?
Prior to arrival guests will need to sign a guest registration card confirming their vaccination status. Upon arrival at the park guests (aged 16+) will need to present their proof of vaccination at check-in in the form of a Vaccination Passport. You can find how to download this here.
Do my children need to be vaccinated?
Pending your time of travel, those aged 16 or older may need to be double vaccinated to attend.
I am double vaccinated, can I cross state borders to reach your park?
Restrictions around border travel are constantly changing. Please refer to state government websites for the most up to date information.
What are you doing to clean public facilities?
We are following a COVID safe plan at all properties aligned to regulatory requirements. In addition to this, we have implemented increased cleaning and hygiene measures across our parks to ensure the safety of our guests.
What happens if I need to cancel my booking due to these new changes?
We will offer a change of date, credit or refund with no extra fees or charges for any guests that need to change their booking due to COVID-19 restrictions.
Do I need to be double vaccinated to stay?
Although there are a number of restrictions in place for unvaccinated people, holiday parks are exempt from requiring guests to be vaccinated at this time.
What facilities /activities will be open? Will there be any restrictions?
We continue to follow state guidelines regarding the facilities on our site, and those open may have density limits in place to keep our guests safe. Some shared facilities may be limited to fully vaccinated guests only.
Do I need to be fully vaccinated to use the pool?
Yes, Victorian Government Health advice states that all guests 16+ must be fully vaccinated to use the pool.
Are you letting unvaccinated guests in?
We are complying with all current VIC Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all heath advice to ensure the safety of all guests over this period and encourage guests to do so also, including practicing social distancing and wearing of masks.
Can we be separated from unvaccinated guests?
Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.
What do I show to prove that I am vaccinated?
Prior to arrival guests will need to sign a guest registration card confirming their vaccination status. Upon arrival at the park guests (aged 16+) will need to present their proof of vaccination at check-in in the form of a Vaccination Passport. You can find how to download this here.
Are your staff vaccinated?
We have a safe workplace vaccination policy for all staff.
Do my children need to be vaccinated?
Pending your time of travel, those aged 16 or older may need to be double vaccinated to attend.
Do I need to be double vaccinated to stay?
Although there are a number of restrictions the QLD Govenernment has put in place for unvaccinated people from 17 December, holiday parks are exempt from requiring guests to be vaccinated at this time. However, some restrictions may apply to café’s and bistro areas which form part of the property.
What facilities /activities will be open? Will there be any restrictions?
We continue to follow state guidelines regarding the facilities on our site, and those open may have density limits in place to keep our guests safe.
Can we be separated from unvaccinated guests?
Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.
Are your staff vaccinated?
We have a safe workplace vaccination policy for all staff.