Novel Coronavirus (COVID-19) Information

1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and follow their instructions.
5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
6. Shared amenities: the Park reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

Awaiting COVID test result: If you have been tested for COVID, please stay home until you have the all-clear.

Yes, all our parks our now open. This is subject to any further government restrictions being put in place.

We’re offering flexible cancellation terms for stays up to September 17, 2020 (inclusive). Find out more.

Guests staying with us where restrictions allow should be aware that we have made changes to our usual operating procedures to ensure we are following government advice and doing all we can to limit the spread of COVID-19. Learn more about how we’re keeping you safe.

1. If you booked directly with us: You can enjoy a credit on any money already paid towards a future booking. This is valid for stays at all NRMA Parks and Resorts, for 24 months from the arrival date of your initial booking.
2. If you do not wish to take up this offer and would still like a refund, we’ll refund what’s been paid on your booking.
3. If you booked through a third party (e.g. Booking.com, Expedia, etc.): Please get in contact with the booking provider directly.

If you’d like further details, simply call 1300 414 448 to discuss your options.

To contact us with a general enquiry, view our parks and visit their contact page

You can access official health updates here.

If you have any questions regarding social distancing measures in our holiday parks and resorts or your upcoming essential travel, please contact the park you’re visiting for assistance.

We’re committed to sharing the latest information as it comes to hand. We’ll share all updates to our policies on this page, as well as on our social media channels including Facebook and Instagram. You’ll also hear from us by email, if you’re not already subscribed to our mailing list, you can sign up here.