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Novel Coronavirus (COVID-19) Information

Update: 30 March, 2020

Following the recent government updates, in particular, the advice around non-essential travel, we have made some changes that prioritise the health and safety of our staff and guests as well as the wider community.

Following State Government decisions:

  • NRMA Parks and Resorts in NSW and QLD are closed for all travel unless you have no other place of permanent residence.
  • NRMA Parks and Resorts in all other states are currently open for essential travel only. As part of this, these parks have had to close almost all in-park leisure facilities.

What does essential travel mean?
|It is our understanding that ‘essential travel’ includes travel that is related to:

  • Necessary activities for work purposes
  • Essential accommodation while stopping at one location during a current road trip
  • Travel on compassionate grounds
  • Travel required to return to your place of residence.

For guests needing to stay with us over the coming weeks and months, we will be supporting and encouraging self-distancing and hygiene measures for your safety and that of others. This way, we will be in the best place to be able to reopen for leisure travel as soon as we are permitted.

Any guests staying with us under essential travel circumstances should be aware that we have made changes to our usual operating procedures to ensure we are following government advice and doing all we can to limit the spread of Coronavirus. This includes but is not limited to; social distancing practices in all common areas and camp kitchens, closure of on-site restaurants and cafes, cancelled all kids’ activities, closure of all recreational facilities and changes to some of our customer service procedures.

If you are due to arrive up until 30 April and have not already contacted us to cancel your booking  please complete the form below.

For guests staying with us before 31 August 2020, we are offering flexibility to our existing policies:

  • If you are requesting to cancel your booking, refunds are available according to our current cancellation policy – please note that the admin fee will be waived
  • If your booking does not entitle you to a refund, you are eligible for a credit of monies paid for your stay, to be used at any NRMA holiday park or resort, for 24 months

The situation is continually changing, and if there are further updates to our policies based on this, we will provide updates on this page. We appreciate your patience during this time.

Should you have any questions regarding your stay, please use the form below. If you are arriving within the next seven days, please call us on 1300 077 017.

FAQs

Bookings and cancellations:

What is the cancellation policy?

Where a credit is offered, this is valid for 24 month from your cancellation date at any NRMA Park and Resort pending availability.

We will offer credits where applicable in high and premium seasons, cancellations in these seasons providing 30-60 days notice forfeit the first night accommodation cost and is not held as a credit or refunded.

Any rebooking options will be retained for 2021 where applicable

What is the cancellation policy for group bookings?

Any group bookings are bound by our usual policy found at the top of this page.

What is the cancellation for bookings made with a 3rd party (Booking.com, Expedia etc.)

Any bookings made via a 3rd party are bound by their own rules. Please contact the agent you booked through for details.

Are there any cancellation or admin fees that apply?

No – an admin fee of $30.00 has been waived from your booking. Please check the terms and conditions for each season regarding cancellation fees.

FAQs

Health concerns:

What do I do if I have a positive test to COVID19 and a future booking?

Please call 1300 077 017 and we can discuss your booking. We can discuss options available to change your booking.

What do I do if I have travelled overseas in the last 14 days?

Per direction from the Australian Government you must not attend the park and self-isolate. Our Parks are not equipped to accommodate people that are required to isolate. Please call 1300 077 017 to discuss options available to change your booking.

What do I do if I have self-isolated for 14 days and have a future booking?

If you have been given the all clear by a GP and are no longer showing symptoms, we will welcome you as per normal.

What if someone in my travel group has Coronavirus or is in self-isolation?

If someone you are travelling with has contracted the virus or is under government regulated self-isolation they will no longer be able to visit the holiday park. If the rest of the group has not been in contact with the person they can still travel. Please call 1300 077 017 to change your booking if you wish.

How can I protect myself from Coronavirus?

The Australian Government Heath Department has put forward key hygiene practices as found here.

What do I do if I get sick during my stay?

The Australian Government Heath Department has put forward practices for any guest who displays symptoms as found here.

Bookings and cancellations:

What is the cancellation policy?

Where a credit is offered, this is valid for 12 month from your cancellation date at any NRMA Park and Resort pending availability.

We will offer credits where applicable in high and premium seasons, cancellations in these seasons providing 30-60 days notice forfeit the first night accommodation cost and is not held as a credit or refunded.

Any rebooking options will be retained for 2021 where applicable

What is the cancellation policy for group bookings?

Any group bookings are bound by our usual policy found at the top of this page.

What is the cancellation for bookings made with a 3rd party (Booking.com, Expedia etc.)

Any bookings made via a 3rd party are bound by their own rules. Please contact the agent you booked through for details.

Are there any cancellation or admin fees that apply?

No – an admin fee of $30.00 has been waived from your booking. Please check the terms and conditions for each season regarding cancellation fees.

During your stay:

As the holiday park can accommodate greater than 500 people, are you allowed to still operate?

The Australian Government has imposed limits on public gatherings and has imposed social distancing measures to prevent the further spread of COVID-19.
The nature of our holiday parks and resorts ensure that there is plenty of room for all to enjoy without being confined. For more advice on public gatherings please see here.

What are you doing to prevent the spread of Coronavirus at the parks and resorts?

Our Parks & Resorts operate to a high standard year-round and we’ve implemented extra processes to minimise risk going forward.

This includes increased cleaning and hygiene measures, as well as implementing safe distancing measures in common areas.

Unfortunately, some of our facilities have been temporarily closed, including playgrounds and jumping pillows. Our Restaurants and Cafes are closed for dining, however, are providing take away options to our guests.

Please rest assured that we are operating in line with the Australian Government Health Department standards and are adhering to all recommendations made.

Will I still be able to use all facilities during my stay?

We are adhering to all Australian Government imposed restrictions and as such, have implemented safe distancing measures throughout the property. Please note some facilities may be closed temporarily.

Our Restaurants and Cafes are closed for dining, however, are providing take away options to our guests.

To protect the health and safety of our guests, we have implemented additional cleaning and hygiene measures throughout the properties.

Will guest activities and kids club still operate during my stay?

Unfortunately our school holiday activities for the upcoming April school holidays have been cancelled.

Some activities at our properties may remain open in a limited capacity, however we have had to make the decision to close some of the activities including playgrounds to ensure the safety of our guests and staff.

Our camp kitchens will remain open at this time, however guests are requested not to congregate and asked to take their cooked meal back to their cabin or site.

We request all guests to adhere to the social distancing measures in place.

We thank you for your understanding.

Will onsite restaurants and cafes (where applicable) be open during my stay?

As of 23rd March 2020, all our Restaurants and Cafes will close for dining. Our Chefs have prepared an extensive takeaway menu for our guests, which includes an array of fresh seasonal produce and caters for a variety of dietary requirements.

What if the holiday park needs to close?

If we are required to close by the Australian Government Health Department for safety reasons, we will notify you and discuss the available options.