Novel Coronavirus (COVID-19) Information

1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and following their instructions.
5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
6. Shared amenities: the Park reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

If you have essential reasons for travel and are looking to stay with us, please contact the park directly to discuss. 

We’re offering flexible booking policies on our rates, with no deposit required until 48hours prior to arrival. Bookings made from 13/05/2020 are refundable if you’re no longer able to travel.

Guests staying with us where restrictions allow should be aware that we have made changes to our usual operating procedures to ensure we are following government advice and doing all we can to limit the spread of COVID-19. Learn more about how we’re keeping you safe.

1) If you booked directly with us and were due to arrive between 16 March 2020 and 31 May 2020 (inclusive): You can enjoy a credit on any money already paid towards a future booking, plus we’ll add a 20% bonus to the value of this credit*. This is valid for stays at all NRMA Parks and Resorts, for 24 months from the arrival date of your initial booking.

2) If you do not wish to take up this offer and would still like a refund, we’ll refund what’s been paid on your booking into your nominated bank account. Please note, we cannot process refunds back to your credit card, it will be paid directly to the bank account of your choice.

3) If you booked through a third party (e.g. Booking.com, Expedia, etc.): Please get in contact with the booking provider directly.

4) If you have a booking for June, please contact the park directly.

Please contact our parks directly to submit your credit or refund request.

Contact us

If you’d like further details, simply call 1300 414 448 to discuss your options.

*Terms: Please note 20% bonus credit is not redeemable for cash and if not redeemed within 24 months will be forfeited.

NRMA Parks and Resorts are open for those needing a safe place to stay.

This includes:

• Necessary travel for work purposes
• Essential accommodation while stopping at one location during a current road trip
• Travel required to return to your place of residence

Guests staying with us under essential travel circumstances should be aware that we’ve made changes to our usual operating procedures for the safety of essential travellers and staff.

The situation is continually changing, and we’ll provide any further updates to our policies on this page.

To contact us with a general enquiry, view our parks and visit their contact page

You can access official health updates here.

If you have any questions regarding social distancing measures in our holiday parks and resorts or your upcoming essential travel, please contact the park you’re visiting for assistance.

We’re committed to sharing the latest information as it comes to hand. We’ll share all updates to our policies on this page, as well as on our social media channels including Facebook and Instagram. You’ll also hear from us by email, if you’re not already subscribed to our mailing list, you can sign up here.