We understand your furry friends are a part of the family and we welcome them whenever we can. However, a number of our properties are located in national parks or on water supply systems, where domestic pets are prohibited. This is outside of our control and we appreciate your understanding. Please ask us for assistance in finding your pet a local place to stay during your time at an NRMA Park or Resort.
Our policy
- Pet Bookings are to be made with the park and are not bookable online.
- Approval for your pet to stay at the park is at the park manager’s discretion.
- You must register your pet at check-in and provide the park with the signed waiver and pet’s registration certificate. Arrival with additional pets or different pets on check in may result in the booking not being honoured and forfeiture of all monies paid.
- Please note that some Parks and Resorts aren’t able to allow pets during peak seasons for safety reasons. Please see below for individual park rules and guidelines and call in advance to ensure you and your pet are eligible to stay at the park during your desired holiday time.
- Pets must be healthy and free of parasites e.g. worms and fleas.
- Pets must be kept on a lead at all times while within the park.
- Pets must be supervised by you at all times while in the park.
- No pets are permitted in or around cabins and villas at any time unless stated otherwise, please see below for individual park rules and guidelines.
- Pets are not permitted in the communal areas (including reception, camp kitchen, amenities, BBQ areas, playgrounds and swimming pool) for health and safety reasons.
- Do not use the communal laundry facilities, including sinks, to wash your pet or its bedding.
- To ensure the right to quiet enjoyment is maintained for all guests please restrict excessive noise.
- Please make sure you clean up after your pet. Mess must be cleaned up immediately and disposed of in the appropriate bins.
- No pet is to be left unattended including in caravans, tents or trailers at any time.
- If the park manager reasonably considers that you have not complied with this policy or your pet acts in any way considered to be aggressive, dangerous or destructive, park managers reserve the right to ask you to vacate the park and terminate your stay, in which case you will not be entitled to any refund of monies paid.
- You are at all times responsible for the management of your pet while within the park.
