NRMA Treasure Island Holiday ResortNRMA Parks and Resorts

NRMA Treasure Island Holiday Resort

NRMA Treasure Island Holiday Resort

FAQs

To view COVID-19 FAQs, visit our COIVD-19 Information page.

General

Is the park pet friendly?
Yes, on all sites and in ensuite cabins outside of the school holidays.

Can i arrive after hours?
If you’re arriving late, we’ll send an SMS with a safe code which will have your pack, keys/map and instructions.

What are the reception hours?
Our friendly staff at reception are available to assist every day 8am to 7pm. Closed on Christmas Day.

What time is check-in/out?
Check in time is 11am for sites, 12pm for ensuite sites, 2pm for smaller accommodation and 3pm for Townhouses and Pandanus Villas.

Check out time is 10am sites and cabins.

What’s your Guide dog/companion pet procedure?
Guide Dog and Assistance Dogs are more than welcome. We just need you to complete some paperwork and ask that your animal wear their companion jacket at all times.

Max length of stay?
So that we can share the holiday fun with as many people as possible, we have a maximum stay capacity of 42 days.

Facilities

Is there free wifi?
All our holiday guests can enjoy complimentary 5GB of free wifi for the duration of your stay. Good to check emails, but might be not as strong to watch movies.

Is the pool heated/what’s the temperature/what time of year is it heated?
Our pools are heated at a lovely 28 degrees between 1 May and 1 October each year.

Can we request a cot/highchair?
Yes, we can provide complimentary cots and highchairs.

How do we use the washing facilities?
Our washing machines and dryers are coin operated at only $4 a load. Some of the dryers can accept credit card payment.

Don’t worry if you forget, there are instructions on all machines for how to use them.

Are bikes and scooters allowed?
Yes, but for the safety of all our guests we ask that all bikes and scooters be parked at your site or cabin when the sun goes down.

Do we have a child minding service?
We don’t have child-minding services, but we have so many children’s activities on each day that they’ll be kept occupied and entertained with our friendly staff.

Our friendly reception staff may also be able to put you in contact with a trusted local babysitter companies if you need.

How much does mini golf cost?
Mini golf is yours to enjoy free of charge.

Are the riverside/lagoon pools only allowed to be used by people staying in those particular cabins?
No, all our pools are there to be enjoyed by all guests regardless of which accommodation type you have booked.

Do you have accessibility cabins and amenities?
Our Pandanus 605, Courtside Family Cabin 109, and amenities near the main pool are accessible friendly.

What’s in the games/recreation room?
In Galleons Bistro’s activity corner, we have 2 claw machines, a pool table and a reading area.

What kids’ movie is on tonight?
We vary the movies weekly, so there’s always something new to watch. You can ask our friendly staff in-park or check out the activities program on our website for what’s on each night.

Can we bring our own fire-pit/BBQ?
No open flames or coal BBQs are allowed in the park. However, you are welcome to bring your own electric BBQ.

Do you allow day visitors/what is the cost?
The Park is for exclusive use of our Treasure Island guests only.

Location

How close is the park to the town centre?
Surfers Paradise is a short 15 min drive from the park.

How far are you from the beach?
We are located 1.2 km to Broadwater and 8km to Surfers Paradise.

Sites

Are there trees on the site?
We do have a number of sites that have tree coverage around the border of the site, as well as one or two sites with a tree actually on the site itself. Please contact reception prior to booking if you have any concerns relating to tree cover.

Is this site on a slope?
All our sites are level, motorhome sites do have an incline at the front of the site before it levels out.

Is there room for me to have my boat/jet ski/trailer etc?
This depends on the type of site booked along with the size of your setup and boat. Best to give us a call when you book if you are planning on bringing a boat/jet ski.

Can we bring a generator and what hours of operation are allowed?
For the enjoyment of all guests, we don’t allow generators in the park.

Where is the tap located on the site?
The water connection point will be located at the back of the site.

What length of lead do I need?
This can vary depending on your booked site, however in most cases a 10 metre lead should do the trick.

What amp power lead do I need?
15 amp lead.

What is in the camp kitchen?
Our camp kitchen has 4 x BBQ plates, a full fridge and freezer. All you need to do is bring food, utensils and serving dishes.

Can we put a tent on a caravan site?
Yes, you can put a tent on a caravan site, but remember that most of our caravan sites have a dual-slab setup that may impede your ability to utilise the full size of the site for the tent.

Cabins

Is there room for me to have my boat/jet ski/trailer etc?
Yes, all of our cabins are allocated one car space to fit your car, boat, jet ski or trailer. If you have additional equipment or vehicles that do not fit within the allocated space, alternate parking outside of the park may need to be sought for parking.

What amenities does my cabin have?
As each accommodation type varies, we recommend heading to the website to see the full list of inclusions, all cabins have a hairdryer and iron though.

Is linen supplied?
We have you covered with all the linen you need in your room. However, we recommend you bring your own beach towel.

Does the cabin have pots and pans, dishes and cutlery?
Our cabins are self-contained and have everything you need to prepare meals including crockery, glassware, pots and cutlery.

Does the cabin have Foxtel/DVD player?
The Lagoon Deluxe Villa, Pandanus Villas, Townhouse Villas and Studio Units have Foxtel.All other cabins have DVD players.

Does the cabin have a bath/is the shower over the bath/step over lip for shower?
All cabins have a standard shower setup.

Do you have accessibility cabins and amenities?
We have two cabins which are accessible: the Pandanus Villa – Accessible and Courtside Family Cabin – Access Friendly. Our main amenities also include an accessible bathroom.

Can beds be split and in what accommodation?
Beds can be split in our Pandanus Villas.

Is your air conditioning reverse cycled?
Yes, all cabins have reverse cycle air conditioning so you can keep cool all year round.