Experience what you've been missing

With holiday parks and resorts across Australia, wherever your next getaway takes you, there's a park not far away.

Experience what you've been missing

With holiday parks and resorts across Australia, wherever your next getaway takes you, there's a park not far away.

How we’re keeping you safe

We’re excited to be re-opening and we look forward to welcoming guests to our holiday parks and resorts. Everyone is in need of a well-deserved break and we’re here to ensure that your next holiday is as safe and enjoyable as possible.

With COVID-19 restrictions still in place, we’ve made some changes to the way we operate our parks for the safety of our guests and staff. Restrictions may vary from state to state and we’re monitoring this closely for any changes.

Visit our COVID-19 page to check the status of our parks and any government restrictions in place.

Our park staff are here to help during your stay, and we recommend calling reception staff for assistance rather than visiting the office.

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Reduced contact check-in*

We have adapted our check-in process to remove any unnecessary contact. Guests will receive emails prior to check-in for payment and arrival information including registration card and guest declaration. Depending on the park, guests may be able to proceed directly to their site or cabin and will receive boom gate code and park map via email. For parks where this isn’t available, it will be a quick stop into reception to collect keys and retrieve the park map.

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Extra cleaning practices

While our cleaning standards are high all year round, we have implemented additional cleaning practices throughout all areas of the park, including sanitising all communal facilities on a regular basis.

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Social distancing rules in place

Our communal facilities will be restricted to a maximum number of people at any one time, to ensure guests are able to abide by the 1.5m social distancing rule and 1 person per 4m2. All guests are advised to follow social distancing rules both within and outside of our park.

*For guests travelling to Victorian parks: due to current restrictions, guest must enter reception to provide proof of identity and conduct a temperature check. All registration cards and guest declarations will still be completed online prior to arrival to reduce contact time.

Below is a series of FAQs to help answer any questions about current changes within our parks. If you have any further questions, please contact the park you’re staying at directly.

FAQs

What do I need to be aware of before booking my stay?

  1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
  2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
  3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
  4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and following their instructions.
  5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
  6. Shared amenities: the Park reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

Are park facilities open?

Due to current restrictions, some facilities in selected parks and resorts may be temporarily closed or have changes to operating times/services provided. We apologies for any inconvenience and thank you for your understanding at this time.

Will kiosks/cafes be open?

Kiosks and cafes are open and operating as per state guidelines, although operating times may have changed.

Can I still bring my pet to the park?

Pets are welcome to stay at pet-friendly parks. For more information, please see our pet-friendly policy.

Will kids activities still be running?

Selected parks and resorts will start kids club activities in the September school holidays. Please be aware that due to social distancing, activities will have a maximum number of attendees. To keep up to date with what parks are offering activities, follow our Facebook page.

Will there be restrictions on the number of people travelling in a group?

We’re accepting groups with the requirement they adhere to social distancing throughout their stay.

Can I have gatherings in the park with other guests?

Guests may gather in the park but must adhere to social distancing. Limits to numbers gathering apply per state guidelines.

Will visitors to current guests be allowed in the park?

Visitors to guests are allowed in park but they must complete a COVID-19 declaration form before entering the park.