What a difference away makes

What a difference away makes

COVID-19 Information

Thank you for your patience and understanding during this time. We are here to help you with any enquiries in relation to your bookings or holiday options. For information on upcoming booking changes, cancellations, refunds or credits, please call 1300 414 448

Border Restriction Updates

Travel restrictions are continually changing and we’re working to keep our information as up to date as possible, however, always refer to the relevant Government website before travelling. Any guests impacted by major changes will be contacted by the relevant park.

COVID-19 Flexible booking policy

We understand the uncertainty surrounding COVID-19 and the potential impacts to travel. We offer flexible booking arrangements for those impacted by COVID-19 and allow for changes to stay dates, 12-month credits or refunds without penalty where the below applies:

  • Travel restrictions imposed by state or commonwealth governments impact your ability to travel to our park or resort

This also applies to guests we are currently not able to accept. This includes those who are:

  • Restricted from travelling due to health and/or Government advice relating to COVID-19
  • Under Government direction to self-isolate
  • Awaiting the results of a COVID-19 test
  • Themselves, or have a family member, sick with COVID-19
  • Identified as close or casual contacts of a person who has a reported or suspected case of coronavirus COVID-19 in the past 14 days
  • Have had flu-like symptoms in the last 72 hours

If any of the above apply, we urge you to get in contact with the park directly to discuss alternative arrangements for your booking.

Always check government advice before travelling. You can find official health updates on australia.gov.au and health.gov.au. For the latest state government updates, please refer to the websites below:

SA  COVID-19 information: covid-19.sa.gov.au

Please refer to the latest travel restrictions for SA

QLD  COVID-19 information: covid19.qld.gov.au

Please refer to the latest travel restrictions for QLD

TAS  COVID-19 information: coronavirus.tas.gov.au

Please refer to the latest travel restrictions for TAS

NSW  COVID-19 information: nsw.gov.au/covid-19

Please refer to the latest travel restriction for NSW

VIC  COVID-19 information: dhhs.vic.gov.au

Please refer to the latest travel restrictions for VIC

You can look forward to a great stay with us as usual, but as with many other businesses, we’ve implemented some changes to how we operate to ensure we’re all safe.

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Reduced contact check-in*

We have adapted our check-in process to remove any unnecessary contact. Guests will receive emails prior to check-in for payment and arrival information including registration card and guest declaration. Depending on the park, guests may be able to proceed directly to their site or cabin and will receive boom gate code and park map via email. For parks where this isn’t available, it will be a quick stop into reception to collect keys and retrieve the park map.

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Extra cleaning practices

While our cleaning standards are high all year round, we have implemented additional cleaning practices throughout all areas of the park, including sanitising all communal facilities on a regular basis.

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Social distancing rules in place

Our communal facilities will be restricted to a maximum number of people at any one time, to ensure guests are able to abide by the 1.5m social distancing rule. 1 person per 2m2 rule applies to all areas except NRMA Bathurst Panorama, NRMA Ocean Beach and NRMA Sydney Lakeside where the 1 person per 4m2 rule applies. All guests are advised to follow social distancing rules both within and outside of our park.

General FAQs

What do I need to be aware of before booking my stay?

  1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
  2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
  3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
  4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and follow their instructions.
  5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
  6. Features and facilities: due to current restrictions, some facilities in the park may be closed where they are unable to meet social distance requirements.

Awaiting COVID test result: If you have been tested for COVID, please stay home until you have the all-clear.

Where can I go for more information on COVID-19?

You can access official health updates here.

If you have any questions regarding social distancing measures in our holiday parks and resorts or your upcoming essential travel, please contact the park you’re visiting for assistance.

Are park facilities open?

Due to current restrictions, some facilities in selected parks and resorts may be temporarily closed or have changes to operating times/services provided. We apologies for any inconvenience and thank you for your understanding at this time.

Will kiosks/cafes be open?

Kiosks and cafes are open and operating as per state guidelines, although operating times may have changed.

Will kids activities still be running?

Holiday activities will be running at selected parks but due to social distancing requirements, some activities will have a maximum number of attendees. Follow our Facebook page. to keep up to date with school holiday activities.

Will there be restrictions on the number of people travelling in a group?

We’re accepting groups with the requirement they adhere to social distancing throughout their stay.

Can I have gatherings in the park with other guests?

Guests may gather in the park but must adhere to social distancing. Limits to numbers gathering apply per state guidelines.

Will visitors to current guests be allowed in the park?

Visitors to guests are allowed in park but they must complete a COVID-19 declaration form before entering the park.

NSW Vaccination FAQs

Do I need to be double vaccinated to stay?

We are following all NSW Government Health restrictions in order to help protect our local community, guests and staff. Current health advice states that prior to 15 December, unvaccinated guests may not be able to travel to certain areas. Please review state health advice as applicable to your place of residence on the Government Health website links above.

What if I have had one dose?

We are complying with all current NSW Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all health advice to ensure the safety of all guests over this period and encourage guests to do so also, including practising social distancing and wearing of masks.

What can I access if I am unvaccinated and staying in the park?

Unvaccinated guests staying in park are unable to use some of the shared facilities in holiday parks such as pools.

What facilities /activities will be open? Will there be any restrictions?

Current NSW Government advice suggests Games Rooms and arcades will be impacted and all other guest facilities and activities will be open to guests, however please be aware that there may be some limits on capacity, operating hours and need to wear masks in order to align with NSW Government advice. Playgounds are open to all, however entry into other activities including pools are only open to vaccinated guests.

Are you letting unvaccinated guests in?

We are complying with all current NSW Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all health advice to ensure the safety of all guests over this period and encourage guests to do so also, including practising social distancing and wearing of masks.

Can we be separated from unvaccinated guests?

Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.

What do I show to prove that I am vaccinated?

Prior to arrival guests will need to sign a guest registration card confirming their vaccination status. Upon arrival at the park guests (aged 16+) will need to present their proof of vaccination at check-in in the form of a Vaccination Passport. You can find how to download this here.

Do my children need to be vaccinated?

Pending your time of travel, those aged 16 or older may need to be double vaccinated to attend.

I am double vaccinated, can I cross state borders to reach your park?

Restrictions around border travel are constantly changing. Please refer to state government websites for the most up to date information.

What are you doing to clean public facilities?

We are following a COVID safe plan at all properties aligned to regulatory requirements. In addition to this, we have implemented increased cleaning and hygiene measures across our parks to ensure the safety of our guests.

What happens if I need to cancel my booking due to these new changes?

We will offer a change of date, credit or refund with no extra fees or charges for any guests that need to change their booking due to COVID-19 restrictions.

VIC Vaccination FAQs

Do I need to be double vaccinated to stay?

Although there are a number of restrictions in place for unvaccinated people, holiday parks are exempt from requiring guests to be vaccinated at this time.

What facilities /activities will be open? Will there be any restrictions?

We continue to follow state guidelines regarding the facilities on our site, and those open may have density limits in place to keep our guests safe. Some shared facilities may be limited to fully vaccinated guests only.

Do I need to be fully vaccinated to use the pool?

Yes, Victorian Government Health advice states that all guests 16+ must be fully vaccinated to use the pool.

Are you letting unvaccinated guests in?

We are complying with all current VIC Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all heath advice to ensure the safety of all guests over this period and encourage guests to do so also, including practicing social distancing and wearing of masks.

Can we be separated from unvaccinated guests?

Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.

What do I show to prove that I am vaccinated?

Prior to arrival guests will need to sign a guest registration card confirming their vaccination status. Upon arrival at the park guests (aged 16+) will need to present their proof of vaccination at check-in in the form of a Vaccination Passport. You can find how to download this here.

Are your staff vaccinated?

We have a safe workplace vaccination policy for all staff.

Do my children need to be vaccinated?

Pending your time of travel, those aged 16 or older may need to be double vaccinated to attend.

QLD Vaccination FAQs

Do I need to be double vaccinated to stay?

Although there are a number of restrictions the QLD Govenernment has put in place for unvaccinated people from 17 December, holiday parks are exempt from requiring guests to be vaccinated at this time. However, some restrictions may apply to café’s and bistro areas which form part of the property.

What facilities /activities will be open? Will there be any restrictions?

We continue to follow state guidelines regarding the facilities on our site, and those open may have density limits in place to keep our guests safe.

Can we be separated from unvaccinated guests?

Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.

Are your staff vaccinated?

We have a safe workplace vaccination policy for all staff.