COVID-19 Information

1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and follow their instructions.
5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
6. Features and facilities: due to current restrictions, some facilities in the park may be closed where they are unable to meet social distance requirements.

Awaiting COVID test result: If you have been tested for COVID, please stay home until you have the all-clear.

You can access official health updates here.

If you have any questions regarding social distancing measures in our holiday parks and resorts or your upcoming essential travel, please contact the park you’re visiting for assistance.

Due to current restrictions, some facilities in selected parks and resorts may be temporarily closed or have changes to operating times/services provided. We apologies for any inconvenience and thank you for your understanding at this time.

Kiosks and cafes are open and operating as per state guidelines, although operating times may have changed.

Holiday activities will be running at selected parks but due to social distancing requirements, some activities will have a maximum number of attendees. Follow our Facebook page. to keep up to date with school holiday activities.

We’re accepting groups with the requirement they adhere to social distancing throughout their stay.

Guests may gather in the park but must adhere to social distancing. Limits to numbers gathering apply per state guidelines.

Visitors to guests are allowed in park but they must complete a COVID-19 declaration form before entering the park.

We are following all NSW Government Health restrictions in order to help protect our local community, guests and staff. Current health advice states that prior to 15 December, unvaccinated guests may not be able to travel to certain areas. Please review state health advice as applicable to your place of residence on the Government Health website links above.

We are complying with all current NSW Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all health advice to ensure the safety of all guests over this period and encourage guests to do so also, including practising social distancing and wearing of masks.

Unvaccinated guests staying in park are unable to use some of the shared facilities in holiday parks such as pools.

Current NSW Government advice suggests Games Rooms and arcades will be impacted and all other guest facilities and activities will be open to guests, however please be aware that there may be some limits on capacity, operating hours and need to wear masks in order to align with NSW Government advice. Playgounds are open to all, however entry into other activities including pools are only open to vaccinated guests.

We are complying with all current NSW Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all health advice to ensure the safety of all guests over this period and encourage guests to do so also, including practising social distancing and wearing of masks.

Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.

Prior to arrival guests will need to sign a guest registration card confirming their vaccination status. Upon arrival at the park guests (aged 16+) will need to present their proof of vaccination at check-in in the form of a Vaccination Passport. You can find how to download this here.

Pending your time of travel, those aged 16 or older may need to be double vaccinated to attend.

Restrictions around border travel are constantly changing. Please refer to state government websites for the most up to date information.

We are following a COVID safe plan at all properties aligned to regulatory requirements. In addition to this, we have implemented increased cleaning and hygiene measures across our parks to ensure the safety of our guests.

We will offer a change of date, credit or refund with no extra fees or charges for any guests that need to change their booking due to COVID-19 restrictions.

Although there are a number of restrictions in place for unvaccinated people, holiday parks are exempt from requiring guests to be vaccinated at this time.

We continue to follow state guidelines regarding the facilities on our site, and those open may have density limits in place to keep our guests safe. Some shared facilities may be limited to fully vaccinated guests only.

Yes, Victorian Government Health advice states that all guests 16+ must be fully vaccinated to use the pool.

We are complying with all current VIC Government Heath advice. Pending the dates of your stay, unvaccinated guests may be able to stay at our park over this period. We will be following all heath advice to ensure the safety of all guests over this period and encourage guests to do so also, including practicing social distancing and wearing of masks.

Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.

Prior to arrival guests will need to sign a guest registration card confirming their vaccination status. Upon arrival at the park guests (aged 16+) will need to present their proof of vaccination at check-in in the form of a Vaccination Passport. You can find how to download this here.

We have a safe workplace vaccination policy for all staff.

Pending your time of travel, those aged 16 or older may need to be double vaccinated to attend.

Although there are a number of restrictions the QLD Govenernment has put in place for unvaccinated people from 17 December, holiday parks are exempt from requiring guests to be vaccinated at this time. However, some restrictions may apply to café’s and bistro areas which form part of the property.

We continue to follow state guidelines regarding the facilities on our site, and those open may have density limits in place to keep our guests safe.

Unfortunately not, privacy laws restrict us from revealing any guests vaccination status. We encourage all guests to follow social distancing practices and wearing of masks to help alleviate any concerns.

We have a safe workplace vaccination policy for all staff.