To view COVID-19 FAQs, visit our COIVD-19 Information page.
Where can I find the park map?
You can access our park map here.
What time is check-in/out?
Check in is 11am for sites and 2pm for cabins.
Check out time is 10am for sites and cabins, although we’ll offer you a complimentary noon check out where possible.
Is the park pet friendly?
We welcome pets on our sites in low season only. There is a limit of two dogs per site. Unfortunately, our cabins and villas are not pet-friendly.
Can I arrive after hours?
Yes, if you’re arriving late, please notify us ahead of time and we’ll send you a pin code via SMS. This will give you access to a safe deposit box by the office door, where you will find your keys to your cabin.
What are the reception hours?
Our friendly staff at reception are available 8am – 6pm every day.
How long can I stay?
So that we can share the holiday fun with as many people as possible, we have a maximum stay capacity of 30 days in cabins and 159 days on sites.
What’s your guide dog/companion pet procedure?
Guide and Assistance Dogs are more than welcome. We just need you to supply relevant registration documents and complete some paperwork and ask that your animal always wears their companion jacket. For companion pets, we ask you to provide a vaccination certificate.
Is there free wifi?
We have good wifi and all our holiday guests can enjoy 1000MB of complimentary wifi per day per device.
Is the pool heated/what’s the temperature/what time of year is it heated?
Our pool is not heated, but being in Tropical North Queensland, you wont want it to be!
What’s in the games/recreation room?
We don’t have a games room but we do have a rec room with tables and chairs, a microwave, sink and TV, which provides a good spot for people to hang out together.
What kids’ movie is on tonight?
We have an outdoor cinema so you can watch movies under the stars. You can check with reception to see what’s showing on a particular day.
Can we bring our own fire-pit/BBQ?
No open flames or coal BBQs are allowed in the park. However, we have communal BBQs throughout the resort that you’re welcome to use.
Do you allow day visitors/what is the cost?
For the comfort of all guests, we don’t allow day visitors.
Are bikes and scooters allowed?
Yes, but we’re sticklers for safety so we ask that you make sure you wear a helmet and you only ride them during daylight hours.
Do you have a child-minding service?
We don’t have child-minding services, but our staff may be able to recommend some local babysitters.
Is there mini-golf at the park?
We don’t currently have mini-golf onsite.
Can we request a cot/highchair?
Yes, we can provide complimentary cots but we do not have highchairs.
How do I use the washing facilities?
Our laundry facilities are coin operated and cost $4 per load for both washing and drying (gold coins only). The laundry is open from 7:30am – 9:30pm.
Do you have any electric vehicle chargers?
Not right now.
How many cars can I bring?
You can have two cars per site/cabin, or one if you bring a boat, jet ski or trailer. Please note for 2-bedroom cabins, this would be a tight squeeze.
Are there trees on the site?
Yes, we’re in a tropical area so there are a lot of palm trees. They don’t usually cause any problems and provide some good shade.
Is this site on a slope?
All our sites are level.
Is there room for me to have my boat/jet ski/trailer, etc.?
Yes, you can have fit one car plus a boat, jet ski or trailer.
Where is the tap located on the site?
The taps are located at the rear of each site.
What length of lead do I need?
A 3-5m lead would do the trick.
What amp power lead do I need?
You’ll need a 10-amp lead.
What is in the camp kitchen?
Our camp kitchen is equipped with an oven and stove, hot plates, a BBQ and kettles. All you’ll need to bring is the food.
Can we put a tent on a caravan site?
Our caravan sites are mostly slabs so this is not recommended.
Can we bring a generator?
For the enjoyment of all guests, we don’t allow generators in the park. Plus, there is no need as all our sites are powered.
Is there room for me to have my boat/jet ski/trailer?
Yes, there is space for one car and a boat/jet ski/trailer. One-bedroom cabins are better for this as they have more parking room. For 2-bedroom cabins, it is possible but will be a bit tight.
What amenities does my cabin have?
All our cabins are equipped to make your stay convenient and hassle-free. They each have a hair dryer, iron, dishwashing liquid and kitchenette.
Is linen supplied?
We have you covered with all the linen you need in your room.
Does the cabin have pots and pans, dishes and cutlery?
Our cabins are self-contained and have everything you need to prepare meals including crockery, glassware, pots and cutlery.
Does the cabin have Foxtel/DVD player?
We don’t have Foxtel or DVD players in our cabins at this time.
Does the cabin have a bath/is the shower over the bath/step over lip for shower?
Two of the family cabins have baths with a shower over them, and the rest have a shower with an average-sized lip. The beach cabins all have a spa bath with a shower over it.
What is your accessibility set up and amenities?
We have an accessible 2-bedroom family villa that has ramps, handrails and a shower seat in the bathroom. One of our amenities blocks also has a separate disabled access shower and toilets with the same features.
Is your air conditioning reverse cycled?
Yes, our cabins have reverse cycled air conditioning.
Can beds be split and in what accommodation?
Our beds can’t be split.