To view COVID-19 FAQs, visit our COIVD-19 Information page.
Where can I find the park map?
You can access our park map here.
What time is check-in/out?
Check in time is 10.30am for sites and 2pm for cabins.
Check out time is 10am for both sites and cabins.
Is the park pet friendly?
We accept pets year-round. You’re welcome to bring a maximum of two dogs per accommodation/site. Please note they’re only allowed on the verandas of selected cabins/villas/cottages.
For more information please read our pet friendly policy.
Can I arrive after hours?
Yes. If you’re arriving late, give us a call on 07 4091 1407 before 5pm. We’ll send an SMS with a safe code which will have your pack, keys/map and instructions.
What are the reception hours?
Our friendly staff at reception are available 8am – 6pm every day.
How long can I stay?
So that we can share the holiday fun with as many people as possible, we have a maximum stay capacity of 40 nights.
What’s your guide dog/companion pet procedure?
Guide and Assistance Dogs are more than welcome in all parts of the park. We just need you to supply relevant documents and complete some paperwork and ask that your animal always wears their companion jacket. If you don’t have the appropriate documents, please refer to our pet policy requirements.
Is there free wifi?
All our guests can enjoy complimentary wifi, which usually has a good signal.
Is the pool heated/what’s the temperature/what time of year is it heated?
Our pool is heated all year round at a pleasant 29 degrees
Do you have a games/recreation room?
We don’t have a games/recreation room onsite, but there is so much to see and do in Atherton, you’ll never be bored.
What kids’ movie is on tonight?
We currently don’t have any kids’ movies showing.
Can we bring our own fire-pit/BBQ?
No open flames or coal BBQs are allowed in the park. However, we have communal BBQs throughout the resort that you’re welcome to use.
Do you allow day visitors/what is the cost?
For the comfort of all guests, we don’t allow day visitors.
Are bikes and scooters allowed?
Yes, but we’re sticklers for safety so we ask that you make sure you wear a helmet and that all bikes and scooters be parked at your site or cabin when the sun goes down.
Do you have a child-minding service?
We don’t have child-minding services, but our staff may be able to recommend some local babysitters. We do, however, have a school holidays activity schedule, which should keep the kids entertained. Please note minors need to be supervised at all times.
Is there mini-golf at the park?
We don’t currently have mini-golf onsite.
Can we request a cot/highchair?
Yes, we can provide a portacot.
How do I use the washing facilities?
Our laundry facilities are coin operated and cost $5 per load for washing and drying.
Do you have any electric vehicle chargers?
Not right now.
How many cars can I bring?
A single car space is allocated for all accommodation types. All other vehicles can be parked in offsite and overload parking.
Are there trees on the site?
Yes, we’re lucky enough to be surrounded by lush tropical rainforest, and all our sites have at least one tree on each of them.
Is this site on a slope?
All our sites are level.
Is there room for me to have my boat/jet ski/trailer, etc.?
This depends on the site you’ve booked. Your equipment needs to fit on the site, however, if you need more room, offsite parking is available.
Where is the tap located on the site?
The taps are located at the rear of each site.
What length of lead do I need?
We have a couple of sites where you’ll need an extra-long lead but for most of the sites, a 3m lead should do the trick.
What amp power lead do I need?
You’ll need a 15-amp lead.
What is in the camp kitchen?
Our camp kitchen has, a BBQ,’s and a gas cook top as well and a fridge/freezer All you’ll need to bring is the food.
Can we put a caravan on a tent site?
Our powered and unpowered sites are suitable for caravans, campervans, camper trailers, tents and swags. If you’re in a caravan, all you need to do is check the size of the site when booking to make sure your vehicle will fit.
Can we bring a generator?
For the enjoyment of all guests, we don’t allow generators in the park.
Is there room for me to have my boat/jet ski/trailer?
Our cabins are only allocated one car space, except for the lodge, which has two spots. If you’d like to bring your boat, jet ski or trailer, offsite and overload parking is available.
What amenities does my cabin have?
All our cabins contain are fully self contained including hair dryers, irons, dish washing liquid.
Is linen supplied?
We have you covered with all the linen you need in your room.
Does the cabin have pots and pans, dishes and cutlery?
Our cabins are self-contained and have everything you need to prepare meals including crockery, glassware, pots and cutlery.
Does the cabin have Foxtel/DVD player?
All cabins have Foxtel for your enjoyment, but not DVD players.
Does the cabin have a bath?
None of the cabins have baths in them. They are all equipped with showers. The Superior Family Cottage, Family Cottage and Eco Family Villa all have no lip on the shower.
What is your accessibility set up and amenities?
We have 2 accessible ensuite cabin that can sleep up to 4 pax. We also have accessible amenities in the park for campers.
Is your air conditioning reverse cycled?
Our cabins all have air conditioning, which is reversed cycled
Can beds be split and in what accommodation?
Our beds can’t be split.