Holiday park conditions

During your stay at the park, we want you to relax and have fun but you must also: 

• take care for your own safety and the safety of others by obeying all rules, guidelines and signage in and around the park and all reasonable requests of people managing the park (view more about keeping safe below);

• check out by 10am, unless alternative arrangements have been agreed with us prior to arrival;

• return all keys to reception on check out; 

• ensure that all children (aged 15 and under) and infants in your party are accompanied and supervised by an adult at all times whilst they are at the park including full time supervision in the pools; 

• abide by the signed speed restrictions shown in the park; 

• securely lock your accommodation including personal and recreational equipment when unoccupied; and

• ensure that all other persons who stay with us under your booking and your visitors at the park comply with these obligations also.

Some other things you should know:

• Pets – your pets are welcome at our  but you must comply with our  and you will be deemed to have accepted the terms of our . Pets are not permitted in any park that is not pet friendly and if you bring a pet you will not be able to complete your stay. If you bring a pet to any park that is not a pet friendly park, or allow pets inside accommodation that does not allow pets, you agree to pay for all reasonable extra cleaning costs as a result of you doing so.

   

• Assistance animals – assistance animals are welcome at all of our parks (including parks that are not pet friendly). If you intend to be accompanied by an assistance animal, please let us know at the time of booking or prior to your arrival (view our ).

• Accessibility – please let us know at the time of making your booking or prior to your arrival if you have any accessibility requirements.

• Additional guests – if additional guests exceeding those contemplated in your booking wish to stay with you, further charges may apply and/or additional sites and accommodation may need to be booked by you or those additional guests. 

• No smoking – during your stay at the park, you must not smoke in accommodation, in/around internal communal areas or in areas prohibited by law. If you don’t comply with our no-smoking policy you will be charged a fee of up to $250 to cover our reasonable extra cleaning costs and/or to compensate us for our inability to rebook your accommodation after you have left. This amount will be charged to your credit card (following reasonable notice to you) or deducted from your cash bond upon check out. 

• When you leave – if you leave the accommodation/site excessively dirty, if any items are missing from the accommodation/site or if you (or those staying with you) damage our property, an amount to cover our reasonable costs to return the accommodation/site to its prior state will be charged to your credit card (following reasonable notice to you) or deducted from your cash bond upon check out.

• Other – unless you have made a genuine group booking, our accommodation is provided to you for your own use and must not be sublet or resold by you for commercial gain without our consent. By staying with us, you also confirm that you are a guest staying at the Park for holiday purposes.

Some Properties operate licensed bars, restaurants, cafés or event spaces and are subject to liquor licensing laws and Responsible Service of Alcohol (RSA) obligations.

When using any licensed venue or consuming alcohol at the Property, you must:

• comply with all liquor licensing laws, venue rules and RSA requirements;

• comply with all reasonable directions given by venue staff or management;

• not bring alcohol into licensed areas where prohibited;

• not supply alcohol to minors; and

• not engage in intoxicated, disorderly, unsafe or disruptive behaviour.

We reserve the right to refuse service of alcohol, require you to leave a licensed area, or take further action under these Terms of Stay where required to meet our legal obligations or maintain the safety and amenity of the Property.

• Pets - your pets are welcome at our pet friendly parks but you must comply with our pet policy and you will be deemed to have accepted the terms of our pet waiver. Pets are not permitted in any park that is not pet friendly and if you bring a pet you will not be able to complete your stay. If you bring a pet to any park that is not a pet friendly park, or allow pets inside accommodation that does not allow pets, you agree to pay for all reasonable extra cleaning costs as a result of you doing so.

• Assistance animals- assistance animals are welcome at all of our parks (including parks that are not pet friendly). If you intend to be accompanied by an assistance animal, please let us know at the time of booking or prior to your arrival (view our assistance animal policy). We may request reasonable evidence that an animal is an assistance animal as permitted by law.

• Accessibility- please let us know at the time of making your booking or prior to your arrival if you have any accessibility requirements.

• Additional guests- if additional guests exceeding those contemplated in your booking wish to stay with you, further charges may apply and/or additional sites and accommodation may need to be booked by you or those additional guests.

• No smoking- during your stay at the park, you must not smoke in accommodation, in/around internal communal areas or in areas prohibited by law. If you don’t comply with our no-smoking policy you will be charged a fee of up to $250 to cover our reasonable extra cleaning costs and/or to compensate us for our inability to rebook your accommodation after you have left. This amount will be charged to your credit card (following reasonable notice to you) or deducted from your cash bond upon check out.

• Other- unless you have made a genuine group booking, our accommodation is provided to you for your own use and must not be sublet or resold by you for commercial gain without our consent. By staying with us, you also confirm that you are a guest staying at the Park for holiday purposes.
  

By entering the Park, you consent to photography or filming in publics areas for operations, safety, promotional or marketing purposes. You may withdraw consent for promotional or marketing photography or filming by notifying our staff at the time. This includes incidental capture of guests in public or communal areas.

We built our business on the idea of helping people and we hope that you will help us continue that tradition. To that end, we ask that you use our services in good faith and in a way so as to not bring disrepute or cause reputational or other damage to us or our NRMA Parks and Resorts and you agree not to engage in any of the following prohibited behaviour.  You must not use our services in any way that is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, disrespectful, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, homophobic, violent or degrading. 

What may happen if you breach this agreement

We reserve the right to take any of the following actions if you commit a material breach of this agreement: 

• issue you with a formal verbal or written warning;

• require you to leave the park or evict your party from the park; and/or

• suspend or prohibit access to our services and/or the park.

We reserve the right to take any of the following actions if you commit a material breach of this agreement: 

• issue you with a formal warning;

• require you to leave the park or evict your party from the park; and/or

• suspend or prohibit access to our services and/or the park.

   

We offer a range of activities and facilities for you to enjoy at NRMA Parks & Resorts and take reasonable care to provide a safe environment. However, you acknowledge that participation in activities and use of facilities involves inherent risks which may result in personal injury, death, property damage or economic loss.

By participating in any activity or using any facility at the park, you do so at your own risk, subject to any rights and remedies available to you under the Australian Consumer Law which cannot be excluded or modified.

To help keep yourself and others safe, you must:

• act responsibly at all times while using park facilities;

• comply with all park rules, safety guidelines, signage and reasonable directions given by Park staff or management;

• follow any conditions of stay specific to the park you are staying at;

• refrain from behaviour that may endanger yourself or others; and

• prior to undertaking any activity or using any facility, ensure you are aware of and have considered all risks involved, including risks associated with any pre-existing health conditions.

Facility-Specific Safety Requirements

Some facilities require particular care, including:

• Swimming pools and aquatic facilities:
  Children under 15 years must be always accompanied and supervised by a responsible adult in pools, spas, waterslides and water parks. The use of aquatic facilities involves a risk of serious injury or death. You must comply with all displayed rules. Lifeguards are not provided. Active adult supervision is essential to prevent drowning and serious injury.

• Jumping pillows:
  Use of jumping pillows involves risks including serious injury or death, head, eye or spinal injury, paralysis, broken limbs and collisions with other users. Flips, somersaults and inverted manoeuvres are prohibited. Jumping pillows must not be used when wet.

Parents and guardians are responsible for persons under their supervision at all times and must assess risks before allowing them to use any facilities or participate in activities.

In the event of illness or injury, you consent to us and our staff administering, arranging or obtaining medical treatment that is reasonably considered necessary in the circumstances. You release us from liability for decisions made in good faith when arranging emergency medical assistance.

Risk Warning:

Park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains. Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition.  

Such activities and facilities are varied and may include: playgrounds and playground equipment; jumping pillows; swimming pools; water slides; water parks and water activities; bicycle riding, pedal carts, skateboards and scooters; sporting activities; children's activities; exercise and gym equipment; interaction with wildlife, waterways, water courses and dams; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; and walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting. All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times.  

By entering the Park, it is accepted that recreational activities are not free of risk and that participation in such activities is undertaken at your own risk. To the extent permitted by law, park management is not liable for any loss, damage or injury arising from such activities, except to the extent caused by our negligence or misconduct. On entry, it is agreed that park management, owners, employees and agents are indemnified against all claims arising from such activities, other than claims resulting from our negligence or misconduct.

The Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded, for example that services will be provided with due care and skill.  Nothing in these holiday park conditions modifies, excludes or restricts those guarantees or the remedies that may be available to you if we breach them. 

To the extent permitted by law, we will not be responsible or liable for any loss, damage or injury however caused nor any consequential loss or damage, arising from your visit to the park, and you assume all risk associated with your visit to the park unless that loss, damage or injury is caused by our negligence or misconduct.  You are otherwise responsible for making your own inquiries before deciding whether to engage in any activity whilst at the park. 

For parks in Victoria: WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012 

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you: 

• are rendered with due care and skill; and

• are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and

• might reasonably be expected to achieve any result you have made known to the supplier.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. 

NOTE:  The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

If we are unable to provide our Services to you due to causes beyond our control (such as flooding, earthquake fire or pandemics), we will not be in breach of this agreement but will refund or offer you a credit for monies paid by you under this agreement for anything we can no longer supply. 

This agreement will be governed by the laws of the state or territory in which the property is located. The parties agree to submit to the non-exclusive jurisdiction of the courts of that state or territory and of the Commonwealth of Australia. 

If we do not enforce a provision in this agreement, it will not be considered a waiver.  You may not transfer any of your rights or obligations under this agreement without our consent. 

In these holiday park conditions: 

• “this agreement” means our agreement with you comprising these holiday park conditions, the booking conditions, the privacy policy and any applicable conditions of stay;

• “Booking conditions” means the booking conditions for NRMA Parks and Resorts which can be located on our website here;

• “Conditions of stay” means the rules and conditions which apply to a specific Park which can be located on our website here; 

• “Holiday park conditions” means these terms and conditions;

• “NRMA Parks and Resorts” means the holiday parks owned, operated or managed by us and offered for bookings on our website;

• “our services” means the provision of accommodation and related services that we provide to you under this agreement; 

• “Park” means the holiday park the subject of your booking;

• “Privacy policy” means the privacy policy for NRMA Parks and Resorts which can be located on our website here;

• “we”, “our” or “us” means Australian Tourist Park Management Pty Limited ACN 061 270 513 which is a wholly owned subsidiary within the group of companies owned by National Roads & Motorists Association Limited (ACN 000 010 506); and

• “You” and “your” means the person making the booking and any person in the party you are booking for or who you or they are responsible for while using our services.