Holiday park conditions

During your stay at the park, we want you to relax and have fun but you must also: 

• take care for your own safety and the safety of others by obeying all rules, guidelines and signage in and around the park and all reasonable requests of people managing the park (view more about keeping safe below);

• check out by 10am, unless alternative arrangements have been agreed with us prior to arrival;

• return all keys to reception on check out; 

• ensure that all children (aged 15 and under) and infants in your party are accompanied and supervised by an adult at all times whilst they are at the park including full time supervision in the pools; 

• abide by the signed speed restrictions shown in the park; 

• securely lock your accommodation including personal and recreational equipment when unoccupied; and

• ensure that all other persons who stay with us under your booking and your visitors at the park comply with these obligations also.

Some other things you should know:

• Pets – your pets are welcome at our  but you must comply with our  and you will be deemed to have accepted the terms of our . Pets are not permitted in any park that is not pet friendly and if you bring a pet you will not be able to complete your stay. If you bring a pet to any park that is not a pet friendly park, or allow pets inside accommodation that does not allow pets, you agree to pay for all reasonable extra cleaning costs as a result of you doing so.

   

• Assistance animals – assistance animals are welcome at all of our parks (including parks that are not pet friendly). If you intend to be accompanied by an assistance animal, please let us know at the time of booking or prior to your arrival (view our ).

• Accessibility – please let us know at the time of making your booking or prior to your arrival if you have any accessibility requirements.

• Additional guests – if additional guests exceeding those contemplated in your booking wish to stay with you, further charges may apply and/or additional sites and accommodation may need to be booked by you or those additional guests. 

• No smoking – during your stay at the park, you must not smoke in accommodation, in/around internal communal areas or in areas prohibited by law. If you don’t comply with our no-smoking policy you will be charged a fee of up to $250 to cover our reasonable extra cleaning costs and/or to compensate us for our inability to rebook your accommodation after you have left. This amount will be charged to your credit card (following reasonable notice to you) or deducted from your cash bond upon check out. 

• When you leave – if you leave the accommodation/site excessively dirty, if any items are missing from the accommodation/site or if you (or those staying with you) damage our property, an amount to cover our reasonable costs to return the accommodation/site to its prior state will be charged to your credit card (following reasonable notice to you) or deducted from your cash bond upon check out.

• Other – unless you have made a genuine group booking, our accommodation is provided to you for your own use and must not be sublet or resold by you for commercial gain without our consent. By staying with us, you also confirm that you are a guest staying at the Park for holiday purposes.

So that we can keep the property safe and maintain our high standards, you consent to us: 

• using surveillance cameras that may record your activities in public areas of the property; and

• photographing you for the purposes of internal record keeping, advertising and marketing, but you may withdraw this consent by telling our photographer at the time that you do not wish for your photo to be taken.

   

We built our business on the idea of helping people and we hope that you will help us continue that tradition. To that end, we ask that you use our services in good faith and in a way so as to not bring disrepute or cause reputational or other damage to us or our NRMA Parks and Resorts and you agree not to engage in any of the following prohibited behaviour.  You must not use our services in any way that is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, disrespectful, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, homophobic, violent or degrading. 

We reserve the right to take any of the following actions if you commit a material breach of this agreement: 

• issue you with a formal warning;

• require you to leave the park or evict your party from the park; and/or

• suspend or prohibit access to our services and/or the park.

   

We offer an array of activities and experiences for you to enjoy at NRMA Parks and Resorts and we take great care to ensure your safety. However, you need to be aware that engaging in some of the activities we offer and using our facilities comes with risks which may potentially result in personal injury, death, property damage or economic loss. 

By participating in these activities or using our facilities, you do so at your own risk (although, if something goes wrong, you may have some rights and remedies available to you under the Australian Consumer Law which we cannot exclude or modify). 

To keep yourself safe, you should: 

• act in a responsible manner while using our facilities;

• the nature of some facilities requires additional care to be taken, including

  • Swimming pools: please note that that children under 15 years must be accompanied by an adult at all times in our pools, spas, waterslides and water parks. The use of aquatic facilities can result in serious injury or death, so it is important that you follow all rules displayed within the facilities. NRMA do not provide lifeguards in aquatic facilities. Parental supervision is the primary prevention of death and serious injury from drowning.

  • Jumping pillows: use of jumping pillows may result in serious personal injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Flips, somersaults and inverted manoeuvres are dangerous and prohibited. Other risks include falls and collisions with other users. Not to be used when wet.

• refrain from any behaviour which could affect your safety or the safety of others;

• take care to observe and follow all signage and any instructions around the park;

• make sure you follow any conditions of stay specific to the park you are staying at;

• follow all reasonable instructions given by personnel managing the park; and

• prior to undertaking any activity or using any facility at the park, be satisfied that you are aware of all the risks involved, including risks associated with pre-existing health conditions, and consider your participation using good judgement.

Parents and guardians are responsible for persons under their supervision and must evaluate any risks before allowing them to use our facilities or engage in any of these activities. 

In the event of any illness or injury to you, you consent to the park administering and obtaining any medical treatment which the park considers necessary in the circumstances. 

The Australian Consumer Law provides certain statutory guarantees for consumers which cannot be excluded, for example that services will be provided with due care and skill.  Nothing in these holiday park conditions modifies, excludes or restricts those guarantees or the remedies that may be available to you if we breach them. 

To the extent permitted by law, we will not be responsible or liable for any loss, damage or injury however caused nor any consequential loss or damage, arising from your visit to the park, and you assume all risk associated with your visit to the park unless that loss, damage or injury is caused by our negligence or misconduct.  You are otherwise responsible for making your own inquiries before deciding whether to engage in any activity whilst at the park. 

For parks in Victoria: WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012 

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you: 

• are rendered with due care and skill; and

• are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and

• might reasonably be expected to achieve any result you have made known to the supplier.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. 

NOTE:  The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

If we are unable to provide our Services to you due to causes beyond our control (such as flooding, earthquake fire or pandemics), we will not be in breach of this agreement but will refund or offer you a credit for monies paid by you under this agreement for anything we can no longer supply. 

This agreement will be governed by the laws of the state or territory in which the property is located. The parties agree to submit to the non-exclusive jurisdiction of the courts of that state or territory and of the Commonwealth of Australia. 

If we do not enforce a provision in this agreement, it will not be considered a waiver.  You may not transfer any of your rights or obligations under this agreement without our consent. 

In these holiday park conditions: 

• “this agreement” means our agreement with you comprising these holiday park conditions, the booking conditions, the privacy policy and any applicable conditions of stay;

• “Booking conditions” means the booking conditions for NRMA Parks and Resorts which can be located on our website here;

• “Conditions of stay” means the rules and conditions which apply to a specific Park which can be located on our website here; 

• “Holiday park conditions” means these terms and conditions;

• “NRMA Parks and Resorts” means the holiday parks owned, operated or managed by us and offered for bookings on our website;

• “our services” means the provision of accommodation and related services that we provide to you under this agreement; 

• “Park” means the holiday park the subject of your booking;

• “Privacy policy” means the privacy policy for NRMA Parks and Resorts which can be located on our website here;

• “we”, “our” or “us” means Australian Tourist Park Management Pty Limited ACN 061 270 513 which is a wholly owned subsidiary within the group of companies owned by National Roads & Motorists Association Limited (ACN 000 010 506); and

• “You” and “your” means the person making the booking and any person in the party you are booking for or who you or they are responsible for while using our services.