NRMA Palm Cove Holiday ParkNRMA Parks and Resorts

NRMA Palm Cove Holiday Park

NRMA Palm Cove Holiday Park

FAQs

To view COVID-19 FAQs, visit our COIVD-19 Information page.

General

Where can I find the park map?
You can access our park map here.

What time is check-in/out?
Check in is 11am.

Check out is 10am.

Is the park pet friendly?
We welcome dogs and cats and they must please always be kept on a lead and are never left alone in the park.

Can I arrive after hours?
Yes. If you’re arriving late, we’ll send an SMS with a safe code which will have your pack, keys/map and instructions. There is an after-hours phone for emergencies (0408 070 098).

What are the reception hours?
Our friendly staff at reception are available 8am – 6pm every day.

How long can I stay?
So that we can share the holiday fun with as many people as possible, we have a maximum stay capacity of 84 nights. We ask that you provide proof of residential address after 42 nights.

What’s your guide dog/companion pet procedure?
Guide and Assistance Dogs are more than welcome. We just ask that they always be kept on a lead and are never left alone in the park.

Facilities

Is there free WIFI?
All our holiday guests can enjoy good, complimentary WIFI of 1GB per day per device.

Is there a pool?
We don’t have a pool, but we are right on the beach, so you can swim in nature’s pool.

Can we bring our own fire-pit/BBQ?
No open flames or coal BBQs are allowed in the park. However, we have communal BBQs that you’re welcome to use.

Do you allow day visitors/what is the cost?
For the comfort of all guests, we do not allow day visitors.

Are bikes and scooters allowed?
Yes, but we are sticklers for safety, so we ask that you make sure you wear a helmet and adhere to the speed limit. We don’t allow bikes and scooters in the camp kitchen or on common pathways.

Do you have a child-minding service?
We don’t have child-minding services, but our staff may be able to recommend some local babysitters.

Is there mini golf at the park?
We don’t currently have mini golf onsite.

How do I use the washing facilities?
Our laundry facilities are coin operated and cost $5 per load for washing and $3 per load for drying. The laundry is open from 7am – 9:30pm and has 4 washing machines, 2 dryers and 8 laundry tubs.

Do you have any electric vehicle chargers?
Not right now.

How many cars can I bring?
A single car space is allocated for each site.

Sites

Are there trees on the site?
We do have trees on most of our sites. If you prefer not to be under any trees, please advise park staff and we’ll do our best to ensure you are on a sunnier site.

Is this site on a slope?
Sites 28-38 are on a slight slope and following the one way there is a small incline in the road so it isn’t flat and would be difficult for wheelchairs to get up to this area (the left side of the park is only affected).

Is there room for me to have my boat/jet ski/trailer, etc.?
If you have any of the above, please advise staff at time of booking so we can accommodate your setup.

Where is the tap located on the site?
The tap is located at the rear of the site. If you have any problems using the tap, please advise staff and they can help with any issues.

What length of lead do I need?
A 15 m lead should do the trick. If you get here and your lead does not fit, come to reception and we can give you an extension.

What amp power lead do I need?
You’ll need a 15-amp lead.

What is in the camp kitchen?
Our camp kitchen has great facilities. It is equipped with a stove, oven, six BBQ’s, gas hot plates, a microwave, a kettle, toaster, two fridges and freezers, and continuous hot water. It is open all the time. The lights are on a timer, so they go off at 10pm.

Can we put a tent on a caravan site?
You’re more than welcome to, but we recommend not erecting a tent on a slab site.

Can we bring a generator?
For the enjoyment of all guests, we don’t allow generators in the park.