Welcome to our on-line recruitment website. Here you will find out details of our contracts, what you need to know about working for NRMA Parks and Resorts, how to express an interest in working for NRMA Parks and Resorts and Frequently Asked Questions.
NRMA Parks and Resorts has successfully operated for over 20 years currently managing over 35 parks across NSW, QLD, SA, VIC, WA and TAS. The NRMA Parks and Resorts practice is based on quality and best practice which ensures that our parks are at the top of their game in service, cleanliness and innovation. NRMA Parks and Resorts policy, procedure and operational plans and manuals are in place to ensure a consistent and dedicated approach to customer service and compliance.
NRMA Parks and Resorts has a head office based on the Gold Coast with the ability to provide a high level of support to all holiday parks under our management. NRMA Parks and Resorts offers the framework of the support office as part of the overall management package, which includes established plans and practices for carrying out day to day management duties. Park managers also have access to personal IT, HR, Financial, Marketing and Operations support, advice and guidance.
NRMA Parks and Resorts can establish a career path in the industry for outstanding management teams. Some of our existing Park Managers have moved into a territory manager role and there is potential to move to another park within our group when opportunities become available.
Becoming a Park Manager
We seek managers who have that special something to make their park unique, as well as consistently ensuring that customers have the best experience possible and keep returning year after year. We draw on the expertise, dedication and commitment of our staff and contractors, and strive for continuous improvement of quality, practices and systems.
Park Manager responsibilities
Park managers are responsible for the operations of an entire holiday park, ranging from small traditional parks with basic accommodation or camping grounds to five-star parks with luxury cabins and resort style facilities. While guests are enjoying themselves, park managers take care of many behind-the-scenes tasks that contribute to an efficiently run, clean and comfortable facility. NRMA Parks and Resorts Managers are required to carry out their responsibilities, according to NRMA Parks and Resorts Operations plans which cover six key areas – asset cleaning, safety, landscaping, security, waste & environmental management, and local marketing. Typical responsibilities include:
- Reception – Customer service, bookings, sales, local information, complaint handling, assisting holiday van owners and park residents
- Back Office – Banking, reporting, administration, purchasing, roster preparation and budgeting
- Cleaning & Maintenance – Grounds, amenities, cabins, pool maintenance, inspections and reporting hazards
- Safety – Conduct regular inspections
- Sales & Local Marketing – Newsletters, holiday activities and social events, meet with local tourist information centres and business
- Staff Management – Recruitment, induction, training, payroll and performance management
Our most successful managers receive personal satisfaction from providing a happy, clean and safe environment for their guests to spend their holidays.
Some qualities NRMA Parks and Resorts seek in their management teams include:
- Passion for customer service and sales, great people skills and a willingness to exceed customer expectations
- A “hands on” and enthusiastic management style – being visible to park guests and jumping in when staff need your help.
- Ability to think quick and problem solve
- Experience in or ability to rapidly learn Reservation System Software and Free Wi-Fi Software
- Intermediate to advanced Microsoft Office, Outlook and computer skills, with the ability to troubleshoot basic computer issues
- Trade or handyperson skills
- Understanding of OHS Legislation and practical application in the workplace
- Exposure to staff management, recruitment, payroll and wage budgeting
- Entrepreneurial flair
- A natural affinity with our company culture, values and service standards.
NRMA Parks and Resorts provides training and induction to our company, policies, systems and support office team. New Managers participate in induction and park management training, followed by ongoing support and training as required. Being part of NRMA Parks and Resorts exposes managers to opportunities to attend conferences and events to network and develop further knowledge in the holiday park and tourism industry.
NRMA Parks and Resorts engages our managers as contractors, not employees. All contract managers are required to operate under a Proprietary Limited company. If you do not currently have one that is ok, you can set this up when you become successful and closer to your commencement date.
While there is no physical “buy in cost” Management Teams do need to consider the below.
- Management teams are required to have capacity to purchase their own plant and equipment for maintenance of the grounds and facilities. The quantum of this varies, however in general the expected spend would be $20,000 to $35,000.*
- Management teams are required to have the capacity to cover costs of staff payments until the first contract payment is made as NRMA Parks and Resorts contracts are paid monthly in arrears. NRMA Parks and Resorts will consider fortnightly payments for the first 3 months to assist management teams.
- Successful teams will also need to provide NRMA Parks and Resorts with a $10,000 bank guarantee.*
- Management teams are responsible for workers compensation.
- Public Liability is an expense of NRMA Parks and Resorts with managers endorsed on our policy. Managers will be liable for $1,000 excess if there is a claim as a result of negligence on the part of their company or their staff.
NRMA Parks and Resorts has years of industry experience and is able to provide competitive contracts which reward high performers (most contracts include incentive-based components based on achieving set KPI’s) and the opportunity to earn additional income through commercial ventures such as a kiosk, sales, tour desk and equipment hire.
*See FAQ for further options and details on bank guarantee and plant and equipment requirements.
NRMA Parks and Resorts management contract is broken into seven components.
- Management fee
- Wage allowance
- Plant and equipment allowance
- Sundry allowance (uniforms, name badges and other small incidentals)
- Annual incentive payment based on parks overall performance and net promotor score.
An allowance is then subtracted from the above
- Onsite residence rental – This is deducted from the above points
- Commercial rental (management teams have the opportunity to earn additional income)
To apply for an advertised position please complete the following:
- NRMA Parks and Resorts application form
- Cover Letter (via application form)
- Resumes of both applicants
Our recruitment process
ATPM’s recruitment process is designed to find the right match between the management team, the Holiday Park and NRMA Parks and Resorts. The length of the recruitment process can vary however we will endeavour to keep you updated as best we can. Our recruitment process generally involves the following:
- Phone Interview
- Face to Face or Skype Interview
- Reference checks
- Validation of certificates
- Police checks
Due to the high level of applications received we only accept on-line applications at this time and are only able to contact applications that are successful in continuing to the next stage.
Please visit our Frequently Asked Question page for further information on our contract. All contract management enquiries are to be directed through to our Support Office. If there are any other questions not answered on our website, please email firstname.lastname@example.org
If you would like to enquire about relief or work as an employee in one of our parks, you are welcome to contact the parks direct. As our managers are engaged as contractors they are responsible for engaging their own staff to assist them operating the park.