Many of our holiday parks are operated by contracted park management teams pursuant to the terms of a Management Agreement. Our contract managers are carefully selected following a competitive procurement process conducted by our contracts team at our head office at Coolangatta.
Park management teams do not need to be a traditional couple – we are happy to consider applications from teams of (preferably) 2 people who are passionate about park management and superior guest experience. Our park management contractors must meet a number of minimum requirements, including:
- A registered company and ABN
- Reliable plant and equipment required to operate the holiday park (or the ability to acquire it prior to commencement of the contract)
- All contractors must have the right to work in Australia
- Eligibility to obtain a Blue Card
- Willingness to provide a police check
- At least 2 references from employers / contractors preferably in similar roles
- Intermediate to advanced computer skills include Microsoft suite of applications and the ability to quickly learn online and application based systems as required.
- Ability to provide security (in the form of a bank guarantee) to the sum of $10,000 (minimum)
- Ability to travel to Coolangatta to undertake initial training.
We carefully vet contract park managers through our procurement process to ensure that the highest standards are maintained at our parks. We seek management teams who think outside the box and strive to make their unique mark on the park whilst at the same time ensuring that our guests enjoy an impeccable experience.
Park Manager responsibilities
Park managers are responsible for the operations of an entire holiday park, ranging from small traditional parks with basic accommodation or camping grounds to five-star parks with luxury cabins and resort style facilities. While guests are enjoying themselves, park managers take care of many behind-the-scenes tasks that contribute to an efficiently run, clean and comfortable facility. Contract Managers are required to carry out their responsibilities in accordance with NRMA Parks and Resorts operational plans, policies and procedures whilst at all times complying with legal, regulatory and WHS requirements.
Typical responsibilities of a park manager include:
- Reception – Customer service, bookings, sales, local information, complaint handling, assisting holiday van owners and park residents
- Back Office – Banking, reporting, administration, purchasing, roster preparation and budgeting
- Cleaning & Maintenance – Grounds, amenities, cabins, pool maintenance, inspections and reporting hazards
- Workplace Health and Safety – Conduct regular inspections
- Sales & Local Marketing – Newsletters, holiday activities and social events, meet with local tourist information centres and businesses
- Staff Management – Recruitment, induction, training, payroll and performance management
Our most successful managers receive personal satisfaction from providing a happy, clean and safe environment for their guests to spend their holidays and strive to create lasting impression on guests resulting in repeat visitation.
Some qualities NRMA Parks and Resorts seek in their management teams include:
- Passion for customer service and sales, great people skills and a willingness to exceed customer expectations
- A “hands on” and enthusiastic management style – being visible to park guests and jumping in when staff need your help
- Ability to think quick and problem solve
- Experience in or ability to rapidly learn Reservation System Software and Free Wi-Fi Software
- Intermediate to advanced Microsoft Office, Outlook and computer skills, with the ability to troubleshoot basic computer issues
- Trade or handyperson skills
- Understanding of modern workplace legislation and requirements and their practical application in the workplace
- Exposure to staff management, recruitment, payroll and wage budgeting
- Entrepreneurial flair
- Alignment with NRMA Parks and Resorts culture, values and service standards.
NRMA Parks and Resorts provides comprehensive training and induction prior to contract commencement including a ‘hands on’ induction and systems training at one of our parks.
Our contract managers are encouraged to attend NRMA Parks and Resorts annual conference and other events to provide opportunities for networking and information sharing with other park managers in our network.
How to apply?
We advertise all park management contract opportunities on Seek.
To apply for a contract opportunity please complete the following:
- NRMA Parks and Resorts application form
- Cover Letter (via application form)
- Resumes of both applicants
Our procurement process involves the following steps::
- Applicants shortlisted
- Phone Interview with shortlisted applicants
- Face to Face or Skype Interview
- Police checks
If you have any questions about our contractor procurement process or any of our advertised opportunities please email [email protected]