To view COVID-19 FAQs, visit our COIVD-19 Information page.
Where can I find the park map?
You can access our park map here.
What time is check-in/out?
Check in is 12pm for sites and 2pm for cabins.
Check out is 10am for sites and cabins.
Is the park pet friendly?
For the comfort of all guests, unfortunately, we can’t accommodate pets in our park.
Can I arrive after hours?
Yes. If you’re arriving late, please notify us ahead of time and we’ll send you an email with the after-hours code. Please note, if you’d like this service, your booking will need to be prepaid in full and your COVID and park paperwork will need to be completed online ahead of time.
What are the reception hours?
Our friendly staff at reception are available 8am – 6pm every day. During the Christmas holiday peak period, reception will remain open until 6:30pm except for on Christmas Day, when reception will operate for limited hours from 9am – 11am.
How long can I stay?
So that we can share the holiday fun with as many people as possible, we have a maximum stay capacity of 42 nights.
What’s your guide dog/companion pet procedure?
Guide and Assistance Dogs are more than welcome. We just need you to supply relevant registration documents and complete some paperwork, so we ask that you give us a call ahead of time to arrange this.
Is there free wifi?
All our holiday guests can enjoy 1GB of complimentary wifi per 24 hours per device. Please note the wifi can sometimes be slow during peak periods.
Is the pool heated/what’s the temperature/what time of year is it heated?
Our pool is not heated, being in sunny Queensland you wont need it to be.
What’s in the games/recreation room?
Our games room is equipped with a pool table, table tennis table, and we also have an open-air cinema onsite.
What kids’ movie is on tonight?
We have an outdoor cinema so you can watch movies under the stars. We show movies on Friday and Saturday nights outside of school holidays. The movies are picked the morning of, and you can check with reception to see what’s showing on a particular day. During school holidays, we show movies every night and the schedule can be found on our holiday activities schedule.
Can we bring our own fire-pit/BBQ?
No open flames or coal BBQs are allowed in the park. However, we have communal BBQs throughout the resort that you’re welcome to use.
Do you allow day visitors/what is the cost?
Yes, we welcome day visitors. You can get a day pass from reception for $10 per person.
Are bikes and scooters allowed?
Yes, but we’re sticklers for safety so we ask that you make sure you wear a helmet and don’t ride on the footpaths.
Do you have a child-minding service?
We don’t have child-minding services, but our staff may be able to recommend some local babysitters.
Is there mini-golf at the park?
We don’t currently have mini-golf onsite.
Can we request a cot/highchair?
Yes, we can provide complimentary cots, but we don’t have highchairs.
How do I use the washing facilities?
Our laundry facilities are coin operated and cost $4 per load for both washing and drying. The laundry is open from 7am – 9:30pm.
Do you have any electric vehicle chargers?
Not right now.
How many cars can I bring?
A single car space is allocated for all accommodation types.
Are there trees on the site?
We’re in a tropical area so there are a lot of palm trees around. There are palms in between all powered sites, except for sites 84-97, 98 and 99. There are no trees on unpowered sites, except between sites 111 and 112, and there is also a tree on site 115.
Is this site on a slope?
Most of our sites are level. Site 97 has a slight slope, so it isn’t suitable for camper trailers or tents. Caravans can use a small chock and level it out.
Is there room for me to have my boat/jet ski/trailer, etc.?
There is room for parking a boat, jet ski or trailer. It might not be on or next to the site, but we do have parking space in the park where these can be kept.
Where is the tap located on the site?
Taps have various locations depending on which site you’re on. Please note that unpowered sites 115-128 don’t have water taps.
What length of lead do I need?
A 15 m lead should do the trick.
What amp power lead do I need?
You’ll need a 15-amp lead.
What is in the camp kitchen?
Our camp kitchen is equipped with hot water, hotplates, a BBQ, stove, oven, toaster and kettle. All you’ll need to bring is the food.
Can we put a tent on a caravan site?
You are more than welcome to but do keep in mind that caravan sites normally have a cement slab, so you won’t be able to peg your tent down through the concrete and it might be a bit uncomfortable on such a hard surface.
Can we bring a generator?
For the enjoyment of all guests, we don’t allow generators in the park.
Is there room for me to have my boat/jet ski/trailer?
There is room for parking a boat, jet ski or trailer. It might not be on or next to the cabin, but we do have parking spaces in the park where these can be kept.
What amenities does my cabin have?
All our cabins are equipped to make your stay convenient and hassle-free. They all have a hairdryer, iron and dishwashing liquid. Cabins with ovens are the 2-bedroom deluxe villas, 2-bedroom superior, 2-bedroom workers hut, 2-bedroom cottage and 3-bedroom cottage. The rest of the cabins have hotplates.
Is linen supplied?
We have you covered with all the linen you need in your room.
Does the cabin have pots and pans, dishes and cutlery?
Our cabins are self-contained and have everything you need to prepare meals including crockery, glassware, pots and cutlery.
Does the cabin have Foxtel/DVD player?
We don’t have Foxtel, but we do have DVD players in our cabins for your enjoyment.
Does the cabin have a bath/is the shower over the bath/step over lip for shower?
All cabins have showers only.
What is your accessibility set up and amenities?
Our accessible cabin is the Palm Lodge. We also have wheelchair access to the amenities block for campers.
Is your air conditioning reverse cycled?
Yes, most of our cabins have reverse cycled air conditioning.
Can beds be split and in what accommodation?
Our beds can’t be split.